Frequently Asked Questions
About WELIGU
What is WELIGU?
WELIGU is a men's outdoor performance apparel brand focused on practical comfort, functional design, and easy-to-wear style. Our clothing is made for real life outside—from fishing and boating to hiking, hunting, training, travel, and everyday wear.
What makes WELIGU clothing different?
We focus on the features that matter when you're active outdoors: lightweight comfort, breathability, quick-drying performance, freedom of movement, and practical details.
Features vary by product, so we recommend checking each product page for the specific materials and performance features of that style.
Products & Fit
Do all WELIGU products have UPF 50+ sun protection?
No. Many WELIGU performance styles feature UPF 50+ sun protection, but features vary by product.
Please check the individual product page for the specific features and sun protection rating of each style.
How do WELIGU products fit?
Fit varies by style. Some products are designed for a relaxed outdoor fit, while others have a closer or more athletic fit.
We recommend checking the Size Chart on the individual product page before ordering.
How do I choose the right size?
Open the Size Chart next to the size options on the product page and compare the measurements with a similar garment you already own.
If you are between sizes or prefer a roomier fit, consider sizing up when appropriate for that particular style.
Are the measurements exact?
Size chart measurements are approximate and may vary slightly due to the manufacturing process and measurement method.
What activities are WELIGU products designed for?
Depending on the style, WELIGU apparel can be suitable for activities such as fishing, boating, hiking, camping, hunting, training, travel, and everyday outdoor wear.
Check the individual product page to see the intended use and features of each product.
Orders
How do I know if my order was placed successfully?
After placing your order, you should receive an order confirmation email at the email address provided during checkout.
If you don't see it, please check your spam or junk folder. If you still cannot find your confirmation, contact us at service@weligu.store.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, contact us as soon as possible at service@weligu.store.
We will do our best to help before your order is processed or shipped. However, we cannot guarantee changes or cancellations once fulfillment has begun.
Can I change my shipping address after ordering?
Contact us as soon as possible if you entered an incorrect or incomplete shipping address.
We will do our best to update it before shipment, but address changes cannot be guaranteed once the order has entered processing or has shipped.
Why did I receive more than one package?
Some orders may be shipped separately depending on product availability and fulfillment location.
If your order arrives in multiple packages, tracking information may be provided separately for each shipment.
Shipping & Delivery
Does WELIGU ship internationally?
Yes. WELIGU ships to customers in many countries and regions worldwide.
Shipping availability may vary by destination due to carrier restrictions or local delivery limitations.
How much does shipping cost?
WELIGU offers free shipping on orders of $50 USD or more.
For orders under $50 USD, standard shipping is $9.99 USD.
Available shipping options and final shipping charges are shown at checkout.
How long does it take to process my order?
Orders are typically processed within 1–2 business days after payment is confirmed.
Processing may take slightly longer during holidays, promotions, or periods of high order volume.
How long does delivery take?
Delivery times vary by destination, carrier, fulfillment location, customs processing, and local delivery conditions.
Most orders are typically delivered within 3–10 business days after shipment, although some international destinations may take longer.
How can I track my order?
When tracking information is available, you will receive it in your shipping confirmation email.
Please allow some time after shipment for the carrier's tracking system to update.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, VAT, import taxes, or other fees imposed by the destination country or region.
Where applicable, these charges are determined by local authorities and are generally the responsibility of the recipient unless otherwise stated at checkout.
Returns & Exchanges
What is WELIGU's return policy?
Eligible returns may be requested within 30 days of receiving your order.
Items should be unworn, unused, and in their original condition with tags attached.
Please review our Refund Policy for complete eligibility requirements, exclusions, and return instructions.
What if I receive the wrong item or my item arrives damaged?
Please contact us at service@weligu.store as soon as possible and include your order number and details of the issue.
Photos may be requested so our team can review the problem and determine the appropriate resolution.
How do I request a return or exchange?
Contact service@weligu.store with your order number and the reason for your request.
Our customer support team will review your request and provide the appropriate next steps.
Product Care
How should I wash my WELIGU clothing?
Always check the care instructions for your specific garment.
For most performance apparel, we recommend washing with similar colors in cold water using a mild detergent and avoiding bleach.
Can I put WELIGU performance clothing in the dryer?
Care requirements may vary by product. Follow the care label attached to your garment.
When appropriate, air drying or using a low-heat setting can help protect performance fabrics and printed details.
How can I help my performance clothing last longer?
Wash only when needed, use mild detergent, avoid harsh bleach, and follow the garment's care label. Proper care can help preserve the fabric, print, shape, and performance features.
Discounts & Promotions
How do I use a discount code?
Enter your discount code in the designated discount field during checkout and apply it before completing payment.
Can I use more than one discount code on the same order?
Discount combinations depend on the terms of each promotion. Some offers cannot be combined with other discounts.
The checkout page will show whether the selected discounts can be used together.
Contact Us
How can I contact WELIGU?
If you need help with an order, product, sizing, shipping, or return, contact us:
Email: service@weligu.store
WhatsApp: +1 850-339-3500
We typically respond within 1 business day, Monday through Friday.
For questions about an existing order, please include your order number so we can assist you more efficiently.